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BERN/ZÜRICH. Two of the most important companies in the field of Microsoft Workplace, Cloud and Management Solutions, Syliance IT Services GmbH and itnetx gmbh, will merge as of 1st July 2015 to form the new company, itnetX AG. A situation of market collaboration will prove to be fruitful: „This fusion makes sense and is important”, […]
SCSM – Set Work Item State / Activity State via PowerShell
I do currently a lot of automation and today I had a need to change state of a service request. The service request itself was “Closed” and as you might know, you cannot change anything if the work item is set to “Closed”. Because I needed to trigger the runbook activities behind the service request […]
Orchestrator – Getting Data from SCSM via SCORCH to SNMP to SCSM
In this post I would like to show how to interact with Service Manager objects to get information from SNMP devices and put data back into Service Manager. A customer needed a solution to get serial numbers from different network devices into his Service Manager form to have the most valuable data available for those […]