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SMA – Error “Root element is missing”

While I was building SMA runbooks in the past couple of months I bumped into this rather strange error. So happen few days ago, I tried to call (invoke) a child runbook, from a parent runbook function. SMA returned an error “Root element is missing” I simplified the structure so it looks like this… Function […]

Microsoft MVP Award 2016

Wow, today is a very exciting and special day as I received a mail from Microsoft letting me know that I got renewed for the MVP award. This is probably one of the most exciting moments in in every IT Pro’s life, when he gets this award. I am an extremely proud member of a […]

SMA – Runbooks Not Showing Up (e.g. Cireson SMA Connector)

My colleague and I have been developing runbooks for the past couple of month for automating business services. During this time we have written close to two hundred runbooks. Key application in triggering the runbooks is System Center Service Manager (SCSM) in conjunction with Cireson’s SMA Connector. This works great up to the past month […]