I do currently a lot of automation and today I had a need to change state of a service request. The service request itself was “Closed” and as you might know, you cannot change anything if the work item is set to “Closed”. Because I needed to trigger the runbook activities behind the service request […]
If you do automation in a “Microsoft World” you probably start these days with Service Manager and Service Management Automation (SMA). At one point you will have a need for building a connector to another system for exchanging data. One example could be that you need to submit incident data from Service Manager to another […]
The Operations Manager team released the Visio and SharePoint extensions for System Center Operations Manager 2012 which can be used to visualize the state of system in a dynamic diagram. These diagrams can be displayed either in Visio or SharePoint. I will test them soon… These extensions can be found here.