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Posted on Author stefanroth
If you are reading my blog frequently, you know I like excellent ideas, solutions and superb management packs. This time, a company called NiCE is going to provide such a management pack to the community – for free! YES! But first who is NiCE? NiCE is a German company, which has been on the market […]
SCSM – Set Work Item State / Activity State via PowerShell
Posted on Author stefanroth
I do currently a lot of automation and today I had a need to change state of a service request. The service request itself was “Closed” and as you might know, you cannot change anything if the work item is set to “Closed”. Because I needed to trigger the runbook activities behind the service request […]
SCSM – Adding Activities Using SMA / PowerShell Workflow
Posted on Author stefanroth
For the past couple of weeks I have been doing some automation stuff using Service Management Automation (SMA) and therefore PowerShell in conjunction with Service Manager. I like PowerShell very much, especially if I can interact with other systems. As you might know in the “old” days you would use Orchestrator and Service Manager to […]