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SCSM – Adding Activities Using SMA / PowerShell Workflow

For the past couple of weeks I have been doing some automation stuff using Service Management Automation (SMA) and therefore PowerShell in conjunction with Service Manager. I like PowerShell very much, especially if I can interact with other systems. As you might know in the “old” days you would use Orchestrator and Service Manager to […]

itnetX AG – Winner of the “Partner of the Year 2015 – Cloud Platform” Award

During their annual “Connection Days” event one week ago, Microsoft Switzerland announced their “Partners of the Year” for different competencies. itnetX has been awarded “Partner of the Year 2015 – Cloud Platform”! This award underlines our commitment to helping customers transform their business into cloud-first scenarios. It also highlights the huge changes to our company […]

SCSM – Apply SMA Runbook Template Using SMA / PowerShell

In my previous post I have written about adding activities to a service request using PowerShell SMLets. Well this just added the “empty” activities / “framework” but the activities were not configured yet. As an example I want to add a SMA runbook activity (using this method) and then apply a pre-configured SMA runbook template […]